FAQS
Group Orders — CSIDE Teams
What's the order minimum to join CSIDE TEAMS?
Team orders start from a minimum of 10 sets. Contact our team to receive a special offer for larger group orders.
What's the pricing?
Prices start from ฿1,890 per set, depending on the order quantity and logo embroidery options.
What colors do you offer for CSIDE TEAMS?
Available in 18 colors, from SpearMint, BlackSoul, and DarkSea to WildRose.
What sizes do you offer for CSIDE TEAMS?
Available in sizes XS to XL for both women's and men's fits, with a size guide provided.
How does embroidery work?
Send us your logo file or team name, and we'll bring it to life with high-quality embroidery. Production takes approximately 2–3 weeks.
Pricing
How much do the scrub sets cost?
- Sustainable — Sizes XXS–L: ฿1,650 | Size XL: ฿1,750
- New Classic — Sizes XS–L: ฿1,650 | Size XL: ฿1,750
- Snoopy — Sizes XS–L: ฿1,890 | Size XL: ฿1,990
How much do the medical gowns cost?
Short gowns, long gowns, and dental gowns are all the same price — Sizes XS–L: ฿2,190 · Size XL: ฿2,390
What's the shipping fee?
Domestic shipping is ฿50 per box.
One box holds up to 2 sets. If you'd like items shipped separately, please let our team know.
Embroidery
How much does it cost to embroider a name on a scrub set?
Embroidering a name on a scrub set costs ฿80 per set, up to 1–2 lines of text.
For the best result, we recommend no more than 20 characters per line.
How much does it cost to embroider a name on a gown?
- 1 line: ฿200
- 2 lines: ฿300
For the best result, we recommend no more than 20 characters per line.
Can you embroider a logo? How much does it cost?
Yes, logo embroidery is available. Pricing depends on the product.
Scrub set logo embroidery
- 1 set: ฿450
- 2 sets: ฿300 / set
- 3+ sets: ฿250 / set
Gown logo embroidery (right side only, embroidered over the lining)
- 1 set: ฿600
- 2 sets: ฿400 / set
Do you offer bulk orders for hospitals or clinics?
Yes, we produce in bulk for hospitals, clinics, and organizations, with special pricing for large orders. Please contact our team for a quote.
Sizing
How do I know what size to order?
If you're not sure which size to choose, just send us your weight and height and we'll help recommend the right size — free of charge.
Do you have a size chart?
Size charts for each collection are shown below, in inches.
Snoopy & New Classic — Women
| Size | Arm | Chest | Length |
|---|---|---|---|
| XS | 6 | 34 | 24.5 |
| S | 6½ | 36 | 25.5 |
| SS | 7 | 39 | 26 |
| Size | Waist | Hip | Length |
|---|---|---|---|
| XS | 24–28 | 38–39 | 38 |
| S | 25–30 | 40–41 | 38.5 |
| SS | 27–32 | 42–43 | 39.5 |
Snoopy & New Classic — Unisex
| Size | Shoulder | Chest | Length |
|---|---|---|---|
| M | 17½ | 42 | 29 |
| L | 18¼ | 44 | 30 |
| XL | 19 | 46 | 31 |
| Size | Waist | Hip | Length |
|---|---|---|---|
| M | 27–32 | 42–43 | 39.5 |
| L | 29–34 | 44–45 | 40.5 |
| XL | 31–37 | 46–48 | 40.5 |
Sustainable — Unisex
| Size | Shoulder | Chest | Length |
|---|---|---|---|
| XXS | 14.5 | 36 | 25 |
| XS | 15.5 | 38 | 26 |
| S | 16.5 | 40 | 27 |
| M | 17 | 42 | 28 |
| L | 17.5 | 44 | 29 |
| XL | 18.5 | 46 | 30 |
| Size | Waist | Hip | Length |
|---|---|---|---|
| XXS | 23–26 | 36–37 | 37.5 |
| XS | 24–28 | 38–39 | 38 |
| S | 25–30 | 40–41 | 38.5 |
| M | 27–32 | 42–43 | 39.5 |
| L | 29–34 | 44–45 | 40.5 |
| XL | 31–37 | 46–48 | 40.5 |
If you're unsure about sizing, send us your weight and height and we'll help recommend the right fit.
Can I order a different size for the top and the pants?
- Classic / Snoopy Collection — you can mix sizes between the top and pants
- Sustainable Collection — the top and pants must be the same size, since it's a matched set
What's the difference in sizing between the Classic and Snoopy Collections?
These two collections are cut in 2 patterns:
- Sizes XS, S, SS: Women's Fit pattern
- Sizes M, L, XL: Unisex pattern
What sizes are available for the gowns?
Gowns are available in XS, S, SS, M, L, XL, all in a Unisex pattern.
If it doesn't fit, can I exchange it for a different size?
Yes — see the Exchanges & Returns section below for details.
Collections & Colors
What collections do you currently offer, and what's the difference?
- Sustainable — a wrinkle-free, no-iron fit with a chest pocket and pockets on both sides
- New Classic — a newer, softer fabric with a slight sheen, breathable and no-iron
- Snoopy — made from natural Modal fiber: soft, lightweight, cool, and wrinkle-resistant, in 18 colors
- Gowns — tailored, blazer-style fit, available as short gowns, long gowns, or dental gowns
What colors are available, and is the color I want in stock?
Stock varies by size and color. You can check availability two ways: through our website — csidescrubs.com — or by messaging our team with the collection and size you're interested in for the latest stock check.
Do you offer hemming or shortened lengths?
- Full-length — standard length per the size chart
- Cropped — 3 inches shorter than standard
Fabric
Does the fabric wrinkle? Does it need ironing?
The Snoopy, Sustainable, and New Classic collections are all wrinkle-resistant and don't need ironing.
Is the fabric thin? Does it breathe well?
The fabric isn't thin, and it breathes well — comfortable enough to wear all day.
What is the Snoopy collection made from?
It's made from Modal, a natural fiber that feels close to cotton — lightweight, with a natural sheen, breathable, and wrinkle-resistant.
Shipping
How long does delivery take?
- Orders without embroidery: 3–5 business days after payment
- Orders with embroidery: 7–10 business days after payment
What courier do you use? Can I get a tracking number?
We ship via Kerry Express. You'll automatically receive a tracking number in chat once your order has shipped.
Do you offer cash on delivery (COD)?
We currently don't offer cash on delivery.
Payment & Ordering
What payment methods do you accept?
Bank transfer, or credit card.
Can I order through Shopee or Lazada?
Yes, you can order through these platforms, including embroidery — just note the name you'd like embroidered in the order comments.
How do I place an order?
You can order two ways:
- Chat with our team on our LINE Official Account
- Order directly through our website — csidescrubs.com
Tax Invoice
Can you issue a tax invoice?
We can issue a tax invoice for the cost of scrub sets and gowns only.
Embroidery fees and shipping fees cannot be included on a tax invoice.
Can it be issued under a company name?
Yes — just send us the company name, address, and tax ID number.
Exchanges & Returns
If it doesn't fit, can I exchange it for a different size?
Yes, under the following conditions:
- Return shipping is ฿50, covered by the customer
- The item must not have been embroidered
- No stains or perfume, and must not have been washed or ironed
- Exchange requests must be made within 3–5 days of receiving the item
If you shipped the wrong item, can I exchange or return it?
If we made a shipping error, we'll cover the full cost of the exchange or return.
Promotions
What promotions are currently running?
We update promotions every month — follow along via:
- LINE Official Account — @csidescrub
- Instagram — @cside.s
- Facebook — Cside Scrub
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk orders — contact our team for a quote.
Store & Showroom
Do you have a physical store to try products on?
We don't currently have a permanent storefront. However, you can try on our products at pop-up stores at various medical conferences each month. Follow our schedule on Instagram @cside.s and Facebook Cside Scrub.
